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SUMMARY:AI-Ready Leadership
DESCRIPTION:This is a virtual session. \nAs AI changes how we work the real challenge for leaders and organisations is not the technology itself but how we lead on its implementation. If you are managing or leading within a business that is adopting AI\, this programme will help you to understand what’s happening\, respond with confidence\, and lead your people through change in a way that strengthens performance rather than disrupts it. \nThis programme focuses on the people side of AI\, not just the tools\, ensuring that leaders can integrate technology in a way that is responsible\, confident\, and long lasting. \nYou will learn how to: \n\nUnderstand AI without feeling overwhelmed\nLead people confidently through ongoing change\nBuild trust during periods of uncertainty\nUse AI to improve performance — not replace people\nStrengthen your emotional intelligence so you can lead calmly and clearly\n\n1. The Human Impact of AI\nWe explore how AI affects roles\, confidence\, and identity\, why resistance to change occurs\, and how leaders can respond in a way that maintains engagement and stability. \n2. Leading Through Ongoing Change\nYou will strengthen emotional intelligence as a core leadership capability\, develop practical approaches to managing uncertainty\, and learn how to support your team without burning out yourself. \n3. Trust and Psychological Safety\nWe focus on maintaining open communication\, avoiding fear-based reactions\, and creating the conditions where safe experimentation can take place without damaging trust. \n4. Using AI Well – Not Just Using AI\nYou will examine where AI genuinely adds value\, how it can improve decision-making and operational efficiency\, and how it can free up time for higher-value leadership work. \n5. Practical Leadership Tools\nThe programme includes applied tools such as cognitive load audits (to identify where you are overloaded)\, practical ways to release personal capacity using AI\, and guidance on creating simple\, clear AI usage principles for your team. \n\nLead your team more confidently through AI-related change\nApply emotional intelligence to manage uncertainty effectively\nBuild and sustain trust during technology transitions\nMake sound judgments about when and how AI should be used\nReduce overload and focus on higher-value leadership work\nMove from reacting to AI to intentionally shaping how it is used within your team or organisation\n\nThis programme is designed for: \n\nLeaders\, people managers\, and business owners\, including those preparing for broader leadership responsibility\nLeaders responsible for implementing\, influencing\, or leading AI-enabled change\nLeaders seeking to strengthen their leadership capability in complex\, fast-changing environments\n\nThe programme is suitable across sectors and is not limited to technical or specialist AI roles. \nThe programme supports organisations to integrate people\, performance\, and technology decisions in a way that enables sustainable value creation. \nWith optional One-to-One Coaching / Deep Dive (3 x 1 hour sessions) pricing available upon request. \nThis programme will be lead by Michelle McDaid and Paul Thompson. \nTrainer Profiles:  \n Experience: Michelle McDaid – The Leading Place \n\nMSc (Hons) in Work & Organisational Behaviour\, DCU (Sep 2023 – June 2025) \nCIPD Associate Member\n25+ years experience leading and scaling global teams across FinTech and HR Tech.  \nMentoring\, coaching and building high performance teams across multiple cultures and countries in all roles for 25 years.\nMichelle is passionate about DEIB (Diversity\, Equity\, Inclusion and Belonging)\, with a special interest in Gender Equity and Women in STEM. Through her senior roles in technology in AIB\, Fidelity Investments and Workhuman\, Michelle has championed ERGs (Employee Resource Groups) and has led many initiatives which delivered tangible results. Michelle was an IBEC Diversity Forum member and 30% Club rep and Tech Forum rep while at Workhuman.\nMentor and committee member on TU Dublin Saer Mentoring Programme. \n\nExperience: Paul Thompson – What if Now! \nQualifications/Professional Development: \n\nProfessional Diploma in Advanced Artificial Intelligence\, University College Dublin (Distinction\, 2025).\nStrategic Contact Centre Management (Level 9)\, Dublin Business School.\nDiploma in Executive & Personal Coaching\, Kingstown College.\nLean Six Sigma – Yellow Belt\, Moresteam.\nProfessional Certificate in Contact Centre Management\, NUI.\nBSc (Hons) Computer Science\, ITT Dublin (2002-2006).\n\nExperience: \n\n16+ years’ experience delivering large-scale customer service transformation across global B2B and B2C organisations including Google\, LinkedIn\, and Sage. Expert in customer service\, CX strategy\, operational performance improvement\, digital-first service models\, and vendor management.\nFounder of ‘What If Now Ltd’\, a strategic AI agency empowering start-ups and SMEs to move quickly from AI curiosity to full operational execution with tailored AI\, automation and leadership support. \nCCMA Ireland Board Member (Voluntary) (Jan 2022 – Present).\n\nProvides strategic guidance to 2\,000+ CX professionals advocating for industry growth across Ireland.\nAdvocate for the growth and professionalisation of the Irish CX industry.\n\n\nJudge for the national CX industry awards\, including Industry Professional of the Year (2023)\, Team Leader of the Year (2024)\, and Advisor of the Year (2025).\nPassionate about leadership development\, CX innovation\, and building resilient teams.\nA certified coach with a passion for developing resilient\, high-performing and empathetic teams.\nFounding Member of Google Ireland Toastmasters and recipient of the Corporate Special Award.
URL:https://sustainablehrmskillnet.ie/event/ai-ready-leadership-in-person-event/
LOCATION:The Enterprise Centre\, Portlaoise\, Co. Offally
CATEGORIES:Digital Skills,Future Workforce,Leadership,Strategic Culture
ATTACH;FMTTYPE=image/jpeg:https://sustainablehrmskillnet.ie/wp-content/uploads/2026/03/AI-technology.jpg
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